Privacy Policy

Last Update 28 February 2025

We’re excited to have you as a user of Tekomata, our AI-driven customer engagement platform. Before you begin, please take a moment to review our Terms and Conditions outlined below. By using Tekomata, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our platform.

1. Information We Collect

1.1. Personal Information

  • Contact Information
    • Your Name
    • Email Address
    • Phone Number
    • Business Related Details
  • Account Information
    • Usernames
    • Passwords
    • Other Authentication Details

2. How We Use Your Information

2.1. Usage Purposes

  • Providing Services - Deliver features and functionalities
  • Communication - Respond to inquiries and provide support
  • Analytics - Improve platform performance and optimize user experience
  • Marketing - Sending promotional content with consent

2.2. Eligibility

  • Users must be at least 18 years old
  • Users are responsible for maintaining account confidentiality

3. Data Security and Privacy

3.1. We prioritize data security and implement protective measures

3.2. Personal data is handled in accordance with our Privacy Policy

3.3. By using Tekomata, users grant the right to collect and process usage data

4. Third-Party Integrations

4.1. Integration Details

  • Tekomata integrates with Meta, WhatsApp Business, and other APIs
  • We do not store, process, or share third-party data beyond service needs
  • Users may revoke access to third-party integrations via platform settings
  • Our data usage complies with respective API policies

4.2. Personal data is handled in accordance with our Privacy Policy

4.3. By using Tekomata, users grant the right to collect and process usage data

5. Payment and Subscription

5.1. Certain features require payment, and users must pay applicable fees

5.2. Subscription fees are non-refundable unless stated in the Refund Policy

5.3. Pricing may be adjusted with advance notice

6. Intellectual Property

6.1. All content and trademarks on Tekomata belong to us or our licensors

6.2. Users may not copy, modify, distribute, or reproduce content without explicit consent

7. Limitation of Liability

7.1. Tekomata is provided “as is” without guarantees or warranties

7.2. We are not liable for any direct, indirect, incidental, special, or consequential damages

8. Account Termination

8.1. Users may terminate accounts anytime via account settings

8.2. We reserve the right to suspend or terminate accounts that violate terms

9. Contact Us

9.1. For any concerns, users may contact support at reynaldi@Tekomata.com

9.2. We reserve the right to suspend or terminate accounts that violate terms